PRODUCT OPTIONS

 

At Polycrylic there are no standard sizes or standard colors. Every project is made-to order in a size that suits your budget and needs. Contact your customer service and we’ll gladly send you a quote or answer any questions you may have.

 

GUARANTEE/DIMENSIONS

 

We guarantee that defects in material or workmanship will be corrected and adjusted without charge. Please note that variations of size, color, bad results of customer supplied embedments and characteristics of art quality handmade embedments are not considered defects.

 

RETURNS/CLAIMS

 

No merchandise can be returned without prior written permission by our customer service. Any claim for goods with defects must be made within 5 days of receipt of shipment.

 

METAL CASTINGS MANUFACTURED BY POLYCRYLIC

 

Polycrylic can supply casting (see our catalog). Custom requests are welcome. Metal castings are sold exclusively for embedment in Polycrylic Products.

 

PACKAGING

 

• Each standard and custom size acrylic trophies come individually poly-bagged and then boxed.

• Each standard and custom size Lucite come individually poly-bagged and individually boxed.

• Over-size items will be bulk packed.

• Gift boxes, as well as personalized gift boxes, are available upon request at an additional cost.

 

SPLIT/DROP SHIPMENTS

 

$7.00 (USD) per domestic US destination after the first plus shipping cost.

$12.00 (USD) per International destination

To avoid additional delays, all drop shipment addresses must be received at least 2 days prior to ship date.

 

SAMPLES

 

We stock many extra items from previous orders and are pleased to supply them at no charge for your show room or sales presentation.

YOU WILL BE ASKED TO PROVIDE A SHIPPING  ACCOUNT OR WE WILL SHIP ON OUR ACCOUNT AND BILL YOU.

 

PDF PROOF

 

A PDF proof is provided free of charge and sent by email for each item of all orders. These PDF layouts must be approved before production starts. Delays in approving artwork may impact delivery date or result in rush charges.

 

COLOR VARIATION

 

Due to the process of embedment and the chemicals used, please be aware that colors may differ slightly from those requested. Polycrylic does, however, make every reasonable effort to preserve color integrity.

 

CHANGES/CANCELLATIONS

 

Once art approval has been given and production begins, changes will result in additional charges.

Cancellations: all costs incurred prior to order cancellation will be charged.

 

CUSTOMER SUPPLIED ITEMS

 

When supplying items for embedment, please ship an additional 5% to 10% to allow usage during the production process.

 

EMBEDMENT RISK/LIABILITY

 

Because the embedding process can substantially affect or alter the product to be embedded, we cannot guarantee the results of items furnished for embedment. You can always provide a sample for tests. YOU WILL BE ASKED TO SIGN A WAIVER SENT WITH PROOFS.

 

ARTWORK

 

Need our help in setting up artwork? We can recreate your logo and add other design elements or text for $60.00 per hour, Minimum $35.00. PDF proof can be emailed within 12 to 24 hours.

 

 

 

 

PRIVACY POLICY